ORDER & SHIPPING POLICY
Orders and allocations are managed through the Perkins Harter website via Vinoshipper.
Vinoshipper can facilitate the shipment of your wine to most States in the USA. If we cannot facilitate shipment to your State, we apologize in advance for the inconvenience. Please provide us with an alternate shipping address or call the winery for further assistance.
Wine deliveries must be signed for by someone 21 years of age or older, and they cannot be left without a signature. If you authorize a shipment and it is returned for an inability to deliver, we will not pay for the additional shipping charges. For that reason we recommend shipping to a business address.
Please keep in mind that wine is a perishable product and does not like extremes of temperature. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. Insurance is included in shipping and handling charges, and covers wine lost during transit only. A claim must be filed with the shipper prior to any refund being processed. If for some reason wine must be shipped during a hot or cold time of the year we recommend 2-Day Expedited shipment to reduce the likelihood of exposure to extreme temperatures.
Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is physically damaged or flawed. If you have found that your wine is flawed we ask that you keep the bottle, its unused contents, and the cork. Please address all concerns of this nature to firstname.lastname@example.org and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Please reach out to Perkins Harter via email or phone for further information.